Agency point of sale
Agents sell to a chosen customer who has a meter, pick the tariff and the payment method, and print a two-copy receipt with a QR code.
The platform
Five layers. One platform.
Mitar connects what happens at the meter to what happens at the till, and back. The utility’s teams use it from one console, in English, French, Spanish or Arabic, while Mitar runs it.
- Meters
Smart prepaid meters
Single- and three-phase prepaid smart meters with a remote supply relay and energy and power readings; three-phase meters also report alarms.
- Radio network
Long-range connectivity
LoRaWAN, a long-range, low-power radio network used by meters. Gateways, which are radio base stations, bring meters online across a town or a feeder.
- Platform
The Mitar platform
Prepaid sales and tariffs, encrypted credit delivery, the ledger, live monitoring, remote control, alerts and reporting.
- Channels
Sales channels
Agency counters and retail providers who resell from a prepaid balance today; customers paying online once payment operators are connected.
- Users
People and apps
A customer portal, a mobile app (test version), supervisor oversight, technician work orders and a console for the utility’s administrators.
Capabilities
What it does, and how far along each part is.
Sell
Retail providers
Retail providers prepay a balance that your staff record, with one bonus rate you set. They sell until it runs out.
Customer app and online buying
Customers follow their meter and purchases in the portal and, in a test version, the mobile app. Buying online follows once operators are connected; none is live yet.
Deliver
Encrypted credit to the meter
Each sale becomes an AES-128-encrypted command for that one meter, sent over LoRaWAN.
Proof of delivery
A sale is marked delivered only when the meter confirms: its acknowledgement, or its next report showing that the energy rose.
Cancellation with take-back
Cancelling a delivered sale sends a negative recharge; books and meter change together once the meter confirms.
Credit to three-phase meters
Delivery is built but not yet confirmed on a real three-phase meter.
Control
Remote supply control
Authorised staff cut or restore a supply, one meter at a time or by group, with a preview, a recorded reason and per-meter tracking.
Current limits
Set each meter’s overcurrent trip threshold and recovery time, individually or across a group.
Customer power control
Customers switch their own supply, cap the current in economy mode and schedule weekly plans. The platform refuses to switch on when no energy is left.
Verify
Reconciliation
Expected cash from recorded sales, compared month to date with deposits recorded from bank statements, by agency, with a supervisor’s sign-off.
Transaction oversight
Supervisors flag, verify or cancel any sale. Unusual amounts, repeat purchases and credit that did not reach the meter are highlighted for review.
Receipts and an activity log
A QR code on every receipt shows whether it is valid or voided. Sales, administrative actions and sign-ins are logged and exportable.
Operate
Live grid view
Meters and gateways online, total active power, the energy sold each hour and alerts, refreshed every few seconds.
Work orders and support desk
Installations, maintenance and inspections go to technicians with a full timeline; customer requests arrive as tickets.
Meter groups and settings
Up to 200 meters of one agency per group; reporting interval, protection limits and operating mode changed over the air.
The platform
One console, with a view for every job.
Seven roles work from the same live data, and each sees only what its role and agency allow. These screens come from a demonstration environment filled with fictional data. Payment methods such as Mobile Money or Card are labels an agent records for money collected at the counter; no payment operator is connected.
The whole network in one overview
- Total active power from every meter that reports, with a 24-hour curve
- Meters and gateways online, open alerts and the day’s sales
- Users, agencies, tariffs and settings in one place
Every sale, delivered and receipted
- Delivered, waiting for the meter or cancelled: the status of each sale is always visible
- Print a two-copy receipt with a QR code, or reprint an old one, marked as a reprint
- Sales agents see only their own agency’s customers and sales; this overview is the administrator’s
Know what was sold, delivered and banked
- Expected cash from recorded sales, compared with deposits recorded from bank statements
- The variance by agency and month, with a supervisor’s sign-off
- Flag, verify or cancel any transaction
See the network breathe
- Which meters and gateways are online, and the power they draw
- Alerts for offline devices and meter alarms, with acknowledgement
- Cut or restore supply for a group of meters, with a preview and a recorded reason
Jobs with a full timeline
- Installations, maintenance and inspections assigned to technicians
- Accept, start, block or complete: each step is logged
- Linked to the meter and the customer. Technicians see only their own jobs; this board is the administrator’s
Retail providers with a prepaid balance
- Retail providers pay in advance; your staff record the recharge, with one bonus rate you set
- They sell to customers who have a meter until the balance runs out
- A receipt for every recharge, signed by the provider; this page is the administrator’s view
Customers in control
- Switch the supply off and on; the platform refuses to switch it on when no energy is left
- Economy mode and weekly plans cap the current for the hours the customer chooses
- Purchases and on-screen receipts in English, French, Spanish or Arabic; the printed sale receipt stays in English
Roles and languages
Seven roles, four languages.
Every request is checked on the server against the user’s role and agency. Sales agents and agency administrators see only their own agency’s customers and sales; field technicians can read every meter and gateway but change only their own agency’s.
The Arabic interface reads right to left. Some text stays in English: printed sale receipts, exports, the public receipt-verification page and certain error messages.